ComCen - ISP - Australia - Sydney Melbourne Brisbane Adelaide Perth Canberra Newcastle

mobile broadband

mobile broadband faqs

Mobile Broadband FAQs

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General 3G Settings

Is the 3G modem provided by Comcen locked?

What 3G network does Comcen use?

I am getting Error 619. What can I do?

Profile Name not 999A1 on Mac

Known Installation Fault

My signal is low. What can I do?

What is the procedure to setup the service on my computer?

Does the modem automatically select the network?

Can I manually override the network selection?

Sometimes when I'm changing location, I have no Internet access, is this normal?

How much coverage is available?

What speeds can I achieve on this service?

Are there any extra features that are included with this service?

What are the payment options for this service?

If I don’t download all my allocated data in one month, does it roll over?

Is SMS available on this service?

If I download more than the allocated allowance per month what happens? 3G

Is it possible for me to put the SIM card from the 3G Modem into my mobile phone?

I have an existing 3G Broadband Modem. Can I use it on your service?

Can I play online games on this service? 3G

I am receiving a PUK code message on my device/handset, what do I do?

I'm having intermittent browsing issues, what can I do?

I'm having connection issues, what can I do?

I'm having speed issues, what can I do?

What do the Huawei E169, E220 and E1762 status lights mean?

If I'm having problems, what are some general troubleshooting steps I can try?

Mobile Broadband Support

Phone: 1300 300 324